FAQ

Short answers, each with a link to the page that explains it properly.

Getting started

Which devices can run Signital?

Any device with a modern web browser, Android and Google TV devices, Amazon Fire TV, BrightSign players, Raspberry Pi, Samsung Tizen TVs and signage panels, and LG webOS TVs. Apple TV is coming. The Player guides page compares them.

Do I need to create a channel to get started?

No. Every display has a plan of its own. Add content on the display page, publish, and it plays. Channels are for showing the same content on several displays. See Key concepts.

How do I switch between workspaces?

If your login belongs to more than one workspace, the chip under the logo in the sidebar opens Switch workspace. See Dashboard & Live Overview.

Displays and devices

Where do I find the pairing code?

On the device. While it is not connected, the Signital player shows a 5-character code and a QR code. In the portal, open the display, press Connect and type the code; the fifth character submits it. Or scan the QR code with your phone and tap the display in the list that opens. In a web browser, open signital.tv (opens in a new tab) to get a code. See Connect a display.

The code was rejected, or it has an O or a 0 in it

Codes change every 45 minutes, so read the code off the device again; a device that has waited a while shows a new one. The code never contains the letter O or the digit 0, so whichever you see is the other one. See Troubleshooting.

How do I move Signital to a new device?

Open the display, open Controls and choose Reconnect. Type the code the new device shows, or scan its QR code with your phone. The old device returns to the pairing code. See Connect a display.

Why is my display Offline?

Its player has not checked in for a couple of minutes. Check the device's power and network. See Troubleshooting.

Can I restart or reboot a display from the portal?

Restart, which reloads the Signital app, works on every platform. Reboot device, which restarts the operating system, is on the Business plan and on devices that support it: Raspberry Pi, Samsung Tizen and LG TV. Both are under Manage device on the display page. See Manage a device.

Can I turn the display off at night?

Yes, with Screen schedule under Manage device, on the Business plan. The display goes dark on the schedule you set and stays connected. See Manage a device.

Content and scheduling

I added content but the display does not show it

You probably have not pressed Publish changes yet. Edits are drafts until you do. See Publishing changes.

How do I show something only at certain times?

In the Set the schedule step of the wizard, choose Scheduled and set a date range, a time of day and the weekdays. See Scheduling.

How do I show the same content on every display?

Create a channel, add the content to it, and point the displays at the channel. Editing the channel then changes all of them. See Channels.

How do I show two things at once?

Press Split screen on the channel or display and pick a layout. Each section then has its own plan. See Split screen & layouts.

What shows when nothing is scheduled?

The default widget you set under Settings › General › Playback defaults. Without one, the Signital logo. See Playback defaults.

How do I upload a PDF?

From the PDF widget, not from Media. Go to Widgets, press Add widget, pick PDF and upload the file there. See Widget catalog.

What file types and sizes can I upload?

Images as .jpg, .jpeg, .webp, .png or .gif; videos as .mp4, .webm or .mov; up to 100 MB per file. See Media.

Can I use my own fonts?

Yes, on the Business plan, under Settings › Custom fonts. See Custom fonts.

Account and billing

How is billing calculated?

Per display, per billing period. Settings › Plan & Billing shows the price per display, how many you have, and the next payment. See Plan & Billing.

What does the Business plan add, and when does a change apply?

Proof-of-play analytics, custom layouts, custom fonts, the Display status widget, Reboot device and Screen schedule. An upgrade unlocks them immediately and is billed from the next renewal; a downgrade takes effect at the next renewal. See Plan & Billing.

What happens when my trial ends?

If a payment method is on file, the subscription simply continues. If not, the displays show a notice until you add one and press Renew subscription. A banner warns you four days before. See Plan & Billing.

How do I add users, and what can each role do?

Settings › Users › Add user. Roles are Owner, Admin, Editor and Viewer, and you can grant up to your own. See Users & roles.

Which currencies are supported?

Euro and US dollar. Accounts on invoice pay by bank transfer. See Plan & Billing.